Account Management Specialist [Part-Time]

🚀 Who we are

Aptoide is the fastest growing Android App Store and distribution platform in the world, with over 200 million users and 1 million apps. With offices in Portugal and China, we work with end-users, Developers, OEMs and Telecoms.

Our mission is to bring back the freedom of choice to the apps world, shaping the future of app economy by creating unmatched value for developers and users globally. The way you play? the way you get your apps? We’re making everything easier and better for you!

We are also aware that our success is dependent on our Aptoiders success! That’s why we are proud to be a tech company who enjoys to set people as a core priority. Our Aptoiders' Talents and Skills are the algorithm of our whole success. This is where you can come in!

Our Superpowers:

• Innovation - meaning, we build our own way to the future.
• Ambition - we always go beyond.
• Integrity - we are transparent and trustworthy.
• Results-driven - we are strong on delivering.
• Collaboration - the superpower is ‘We’, not ‘I’.

These are our values! These are Aptoide’s superpowers! This IS Aptoide!

🧩 Who you are

We are looking for a Developers & Partners Success / Account Management Specialist for our Operations Team!

You’ll be empowered to guarantee our Partners OnBoarding and Success Management. You will also be proactive in learning more about apps monetization and distribution in one of the most dynamic industries of our time: Mobile & Gaming!

🎯 What are you going to do?

• Mediation between clients and the organization to ensure our developer's satisfaction.
• Handle customer inquiries and communication.
• Analyze customer data to improve customer experience and performance.
• Assist with the creation of products and promotional plans for developers and partners to improve and ensure our customer's success.
• Performing QA testing on submitted games/apps.
• Developing and maintaining a positive relationship with top-grossing mobile games/apps developers & partners globally.
• Collaborating with cross-functional teams – from Creative, Technical, Finance, Marketing and Legal.

⭐ What are we looking for?

• Background in Computer Science / Informatics / Information management or any equivalent area;
• Fluency in English;
• 1-2 years of customer support or quality assurance experience (is a plus);
• Outgoing, open-minded, self-started, fast-leaner;
• Being used to work in a start-up environment.

💎 What will you get?

• Have the chance to work in a company that reaches millions of users worldwide;
• Working with a multicultural and talented team;
• Work 80% of your time at home and 20% at the office - Hybrid working model;
• Flexible schedule between 8 am and 8 pm;
• Team building activities and Workshops;
• Free snacks and breakfast at the office;
• Enter in a game world where you can enjoy many games in our Game Area;