Asset Strategy Specialist – Damages & Warranty

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As an Asset Strategy Associate – Damages & Warranty, you will be part of the Asset Strategy team and lead efforts to improve quality control, reduce unidentified damages, and optimize warranty usage across our fleet.

You will take ownership of setting, implementing, and monitoring SOPs related to damage assessment and prevention. You’ll also be responsible for running audit processes, training regional teams, and driving continuous improvement initiatives. This role is crucial to enhancing operational performance and ensuring consistent, high-quality service delivery.

Based at our Lisbon HQ, this individual contributor role reports directly to the Asset Strategy Director and involves close collaboration with Regional Directors, Depot Managers, Fleet Operations, Product/Platform, and Strategy teams.

WHAT WILL YOU WORK ON?

• Design and roll out SOPs for damage prevention, assessment, and reporting.
• Build and implement audit processes to monitor SOP adherence and performance.
• Develop and track KPIs related to damages and warranty usage.
• Deliver training sessions to local teams and ensure compliance with quality standards.
• Ensure accurate and timely information reporting across systems and stakeholders.
• Monitor and improve warranty utilization across regions.
• Lead change management and manage resistance from local teams when needed.

WHO ARE WE LOOKING FOR?

• Bachelor’s degree in Industrial Engineering, Operations, Quality Management, or related fields.
• 2–5 years of relevant experience, preferably in quality assurance or control in automotive or rental sectors.
• Experience creating and implementing SOPs and audit processes.
• Strong data-driven mindset and comfort with reporting metrics.
• Experience in training and managing frontline teams.
• Resilience and ability to manage stakeholder pushback, especially when related to performance-based remuneration.
• Fluent in English (mandatory)

Are you ready to Go Indie?