Customer Care - French Speaker Based in Lisbon

Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.

Our mission? is as simple as ambitious – Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.

Who are we? 🤝 Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners’ customers. 💡 Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. 📈 Finally, we are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.

Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey. 🚀

 Responsabilities:

The CSR will have a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg and Poland. She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

• Resolve a high volume of customer contacts through various support channels which may include inbound, outbound calls and emails
• Investigate case details to determine the root cause of issues and troubleshooting steps
• Monitor our chargers network of chargers to identify issues Investigate case details to determine the root cause of issues
• Learn and master multiple applications and resources including contact management systems and knowledge bases
• Communicate quickly and effectively to internal and external stakeholders
• Triage and escalate urgent issues in order to drive them to resolution
• Complete thorough documentation and notation on customer contacts and trends
• Provide feedback to management teams regarding processes and trends

The Candidate we are looking for:

• Has previous experience in customer support, high proactive and independent entrepreneurial spirit, combined with an enormous capacity of problem-solving, decision making and leadership. The Candidate must be used to working in a fast-paced and ambitious environment
• Is fluent in both oral and written French, English and Portuguese in order to be able to prepare business documents and conduct meetings in these languages. Spanish is a plus.
• Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
• Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and you adapt easily to varied communication methods
• Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
• Is based in Lisbon or willing/looking to relocate to Lisbon and is available to work rotating shifts.

Get to know our benefits!

• Private health insurance 
• Gym pass membership
• Annual offsite - this year it was in Óbidos, don’t miss the next one!
• Recurrent team building events in our local teams

Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make a difference.