Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do
Transform Customer Data into Action: Analyze customer journey data to generate actionable insights that improve customer experience (CSAT, NPS, contact rate).Develop Reporting Solutions: Own the design, development, and maintenance of dashboards and reports for the Customer Excellence team.Data-Driven Decision Support: Translate customer experience challenges into analytical approaches, identifying opportunities for improvement in processes and support.Own CX Reporting: Manage the entire reporting process, ensuring consistent, reliable, and timely delivery of insights to stakeholders.Create Impactful Visualizations: Build intuitive and effective dashboards in Tableau, Power BI, or similar tools.Collaborate Across Teams: Work with Customer Service, Product Tech, and Operations teams to ensure insights align with business goals and improve the overall customer journey.Improve Data Infrastructure: Contribute to data modeling and the optimization of ETL pipelines specific to Customer Excellence needs. Who we are looking for
Experience: 3+ years of experience in data analysis, preferably in customer experience or support contexts.SQL Expertise: Proficient in SQL (Redshift, Oracle, or similar databases).Customer Metrics Knowledge: Strong understanding of Customer Experience metrics (CSAT, NPS, CES, etc.).Data Visualization Skills: Experience with tools like Tableau, Power BI, or Quicksight.Autonomous Analyst: Ability to manage end-to-end data processes with minimal supervision.ETL & Data Modeling: Experience with data modeling and building ETL pipelines.Python for Data: Python scripting experience for data manipulation is a plus.Statistical Tools: Familiarity with R, SAS, or Matlab is valued.Proactive & Solution-Oriented: Strong problem-solving mindset with the ability to turn complex data into clear insights. What we offer
Pet-friendly environment, where you can bring your furry desk buddy; Discounts on our top-notch products; Health insurance including dentist; 24 days holidays / year +1 day/year at Emma (máx. 29 days); The opportunity to collaborate with multinational teams; Exciting events that aren't just team-building exercises but opportunities to create epic memories; All the tools you need to grow and ownership from the beginning. 
