Customer Service Representative (English)

Location

Remote

Type

Full-time

Area

Operations & Support

Level

Mid-Senior

Job Description

Posted on:

January 14, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

Handle high amounts of live chats

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Requirements:

1+ years experience of proven customer facing experience or experience as a customer service representative

Strong ability in using IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skill and a good listener

Ability to multi-task, prioritize, and control time effectively

Knowledge of the cryptocurrency/blockchain field is a big plus

Willing to work weekends and irregular hours which will include night shifts

Fluency in English is required to be able to effectively coordinate with overseas partners, stakeholders, and customers. Multi-lingual capability is a big plus