Customer Service Team Leader

Learn about knok

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.

With quick implementations and fast results, our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

If this makes sense, keep reading!

About the role

We are looking for a Customer Service Team Leader. In this role, you will coordinate a team, ensure operational efficiency, and deliver exceptional service to patients and partners. If you have a track record in operations/customer service, along with strong leadership skills, let's connect. If this makes sense, keep reading!

As a Customer Service Team Leader, you will:

• Promote efficacy and efficiency of national homecare service;
• Coordinate a team of homecare customer service specialists;
• Ensure adequate documentation and data collection of the operation;
• Planning the healthcare professionals’ working schedules;
• Work collaboratively with the medical and nursing teams;
• Ensuring a positive experience for patients, partners and healthcare professionals.

About you

To be considered for this role, here are the skills we're looking for:

• Previous experience in operations/customer service;
• Graduation Degree;
• Experience in managing or coordinating teams;
• Computer skills (Excel is a must) and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
• Experience in healthcare is a big plus;