Job Description
About Rauva:
Hello, future innovator! Welcome to Rauva. We're not just a company; we're a movement. As Portugal’s first business super-app, we’re reshaping the landscape of entrepreneurship, making it more accessible and efficient than ever before.
At Rauva, you'll be at the forefront of the combination of financial technology and entrepreneur empowerment. Our app simplifies business management for business owners and freelancers, offering seamless financial operations right from their smartphones. But that's just the beginning. We're constantly evolving, adding new features and tools to empower our users, and we don’t plan on stopping with only Portugal, either.
Our achievements speak for us. Selected by Banco de Portugal for the Finlab Portugal program, celebrated in the Portugal Fintech Report 2022 and 2023, and honoured by KPMG as the best Tech Innovator in Portugal 2023, we're on a fast track to transforming the FinTech and banking sector in Portugal. And we want you to be a part of this revolution.
Here, your work will directly impact thousands of entrepreneurs. You'll collaborate with a team of passionate innovators, all driven by the same goal: to create cutting-edge, user-focused products that will change the face of Portuguese business. In our dynamic, fast-paced environment, your ideas and contributions will fuel our collective success.
You. In a nutshell:
We’re looking for a support specialist to join our support team. You’ve done this for a fintech before and you have that passion and spark that brings people together around one shared purpose. You’ll be reporting directly to our Support Lead and joining one of the most outstanding and expanding teams in the industry.
What's the role:
We are looking for a tech-savvy and empathetic professional team player who will play a crucial role in providing excellent customer support. You possess strong problem-solving and communication skills, with a solid understanding of financial products and technologies, plus you have previous experience in fintech. You’re adaptable, with attention to detail, and with a collaborative nature that makes you go above and beyond to ensure an outstanding customer experience.
Your Responsibilities
- Customer Support: Engage with customers to provide assistance, and ensure an outstanding customer experience.
- Technical Troubleshooting: Apply strong technical knowledge to identify and resolve issues related to our products and technologies, offering clear and concise guidance to customers while troubleshooting problems effectively.
- Documentation and Reporting: Maintain accurate and detailed records of customer interactions, issues, and resolutions. Provide regular reports to the Support Lead, highlighting recurring problems and suggesting improvements to enhance overall support efficiency.
What’s your ideal background?
- Fluency in Portuguese and English both written and spoken ( mandatory)
- At least 3 years of experience in customer support, with a minimum of 1 year in the fintech/banking industry.
- Excellent communication skills, both verbal and written
- Adaptability to handle changing priorities and responsibilities
- Collaborative spirit to work effectively with other teams
- Attention to detail and accuracy
- Effective time management for handling multiple inquiries
The hiring process for this role:
- 1st interview: Hiring Manager
- Assignment
- 2nd interview: Technical
- 3rd (final) interview
Join the Rauva mission to make entrepreneurship easily accessible to everyone.
If you're passionate about fintech and innovations and eager to create solutions that matter, and to grow with a team that values innovation and collaboration, Rauva is your destination. Join us and ignite your potential in a place where every day brings a new opportunity to make a difference
