Developer Team Lead – Professional Services

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Leadership & Management:

• Lead, mentor, and develop a team of 4 software engineers, ensuring their growth and success.
• Design frameworks and processes to manage team workload, ensuring transparency, efficiency, and alignment with business goals.
• Advocate for your team and foster collaboration across departments, including Product, Engineering, Services and Sales, to improve our offerings and customer experience.
• Recruit, hire, and onboard top talent while fostering a high-performance culture within your team.
• Build dashboards and reports to provide visibility into key performance indicators, team workload, and progress on initiatives.

Development & Technical Contribution:

• Actively participate in the design, development, and deployment of software solutions.
• Contribute to web services, user interfaces, and backend processes, integrating APIs and data stores to enhance the Talkdesk platform.
• Engage in technical problem-solving, research, and solution architecture to meet business and client needs.
• Lead and participate in agile development processes, ensuring iterative delivery of high-quality solutions.
• Develop and maintain applications using JavaScript and Node.js as core programming tools.
• Work primarily on the AWS platform, leveraging its services to build scalable and secure solutions.
• Support and guide the team in scoping and discovery sessions, ensuring sound technical designs and delivery strategies.
• Stay updated on modern frameworks, languages, and cloud technologies, integrating them into project workflows where appropriate.

Requirements

Technical Skills:

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• At least 4 years of hands-on experience in software development with proficiency in JavaScript and Node.js.
• Experience with front-end development (React preferred) and expertise in AWS as the primary cloud platform.
• Strong understanding of software design principles, API development, and cloud-based service architectures.
• Proven experience working within agile development methodologies.
• Nice-to-have experience with MongoDB, Redis, Kafka, Kubernetes, and Docker.
• Bonus skills: Experience with Salesforce and related tools.
• Passion for building innovative solutions with a focus on enterprise durability and scalability.

Leadership Skills:

• At least 5+ years of experience managing and mentoring technical teams in professional services, customer support, or development environments.
• Track record of fostering team growth, handling recruitment, and driving performance.
• Excellent problem-solving skills and ability to navigate complex challenges with professionalism.
• Strong verbal and written communication skills, adept at presenting ideas and engaging with stakeholders at all levels.
• Strategic thinker with the ability to balance technical, business, and customer priorities effectively.

Why Join Us?

At Talkdesk, we value curiosity, creativity, and a drive to achieve excellence. As a Developer Team Lead, you’ll have the opportunity to lead an exceptional team while contributing directly to a cutting-edge product. Join us to shape the future of customer interactions and make a lasting impact.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.