Dutch-speaking Customer Service Representative for B2B clients

Company Description

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story!

Job Description

We are looking for a Dutch-speaking Customer Service Representative for our B2B clients.

Responsibilities:

• Advising corporate clients via 3 channels: chat, phone, email
• Providing feedback from clients
• Keeping clients informed of the status of their orders to increase loyalty
• Building a partnership with each customer
• Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor
• Taking part in working groups for new functionality development/testing
• Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements

• You are native Dutch speaker and English B1
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry

Will be a plus

• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink )

What do we offer?

• Work remotely within Portugal;
• Full time contract (40 hours a week) Monday-Saturday 8:00am - 20:00pm (8 hours rotational shift) 2 days a week days off;
• Annual vacation of 22 working days;
• An extra day off so you can celebrate your birthday;
• Mental wellbeing assistance AUTODOC;
• Corporate Discount (1,080 Euros per annum);
• Professional growth - 650 e-courses focusing on Leadership and different soft skills;
• Free language English classes;
• Refer a Friend Program with attractive incentives.

We are looking forward to receiving your application!

Join us today and let’s create a success story together!