Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
About the Role
We are seeking a dynamic and detail-oriented Fulfillment Manager to oversee and steer the performance of our warehousing operations in Spain and Portugal. This role is based in Lisbon, with regular visits to our warehousing partner in Spain. The Supply Chain and Warehousing Manager will report directly to the Team Lead for Warehouse to Delivery for South Europe.🚀
What you'll do:
- Oversee and manage the performance of our warehousing partner, ensuring adherence to service level agreements (SLAs) and cost management.
- Manage daily interactions and work collaboratively with our logistics and last mile partners, ensuring best-in-class operational performance and partner stability and reliability.
- Ensure a cost-effective logistic and last mile setup, finding the right balance between cost efficiency and high quality.
- Drive efficiency across inbound, storage, picking, and shipping operations.
- Manage outbound capacities in collaboration with carriers and last-mile managers.
- Address and resolve warehousing operational challenges, including issues related to wrong items, incomplete deliveries, and damaged goods.
- Have full ownership of the continuous improvement projects of your logistics partners.
- Measure and improve logistics and last mile KPIs, challenging the status quo and ensuring enough flexibility for off-peak and peak periods.
- Be an active collaborator in the product life cycle decision-making and team up with internal stakeholders in product launches and phase-in and out products.
- Interact with key internal teams like Production to Deliver, S&OP, Transportation, as well as our country teams.
- Approve invoices and communicate results company-wide.
- Understand volume seasonality and adjust capacities accordingly.
Who we are looking for:
What we offer:
