Lead Content Designer

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

About This Role

As a Lead Content Designer at OutSystems, you will be at the forefront of shaping how our customers and users experience our low-code platform. You will lead the development of content strategies that deliver clear, consistent, and engaging experiences across all touchpoints of our product.

In this role, you will collaborate closely with cross-functional teams, including Product, UX, Engineering, to craft content that not only guides users but also inspires them to innovate with our platform. You'll bring a deep understanding of user needs, combining research, creativity, and design principles to develop content that simplifies complexity, elevates user confidence, and drives adoption.

As a lead, you will act as a mentor for the full UX team on content design, fostering a culture of collaboration and excellence. You’ll help define and champion content standards and ensure they align with OutSystems' brand voice and values, empowering our customers to unlock the full potential of our platform.

What You Will Lead/Do or Key Responsibilities

• Lead Content Strategy Development: Define and execute content strategies that deliver clear, consistent, and engaging experiences across the OutSystems platform, including UI text, in-product messaging, help documentation, and educational materials.
• Drive User-Centered Content: Craft content that meets the needs of diverse users, simplifying complex concepts and empowering them to succeed with our low-code platform.
• Collaborate Across Teams: Partner with Product Designers, UX Researchers, Engineers, and Product Managers to seamlessly integrate content into the product development lifecycle, ensuring a unified and intuitive user experience.
• Co-shape Content Standards: Establish and champion content guidelines, principles, and workflows that align with OutSystems’ brand voice and values, ensuring consistency across all touchpoints.
• Act as a UX Writing Expert: Lead the creation of microcopy, UI text, error messages, onboarding instructions, and other in-product communications to guide users through their journey with confidence and ease.
• Mentor and Support the UX Team: Provide guidance and mentorship to designers and writers on content design best practices, fostering a culture of collaboration and excellence.
• Leverage Research for Insights: Use data, user feedback, and research to continuously refine and optimize content for clarity, usability, and effectiveness.
• Champion Innovation in Content Design: Explore new tools, trends, and methodologies to push the boundaries of content design, ensuring OutSystems stays ahead of the curve in delivering exceptional user experiences.

Qualifications / What You Need To Succeed

• 5+ years of experience in content design, UX writing, or related fields, with a strong focus on user-focused content.

• Deep understanding of content strategy, UX writing, and information architecture principles.
• Proven ability to write for different audiences and contexts, from microcopy and UI text to detailed product guides and educational content.
• Proficiency in establishing and maintaining content standards, style guides, and workflows.
• Strong empathy for users and a commitment to solving real problems through content.
• Excellent collaboration skills, with a track record of working effectively with cross-functional teams including Product, UX, Engineering, and Marketing.
• Familiarity with design tools (e.g., Figma)
• Experience working in agile environments and with iterative design processes.
• Excellent written and verbal communication skills, with the ability to articulate and defend content decisions.
• Bonus: Knowledge of low-code platforms, software development processes, or related technical domains.

The Longer Story:

OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. In our federation of teams culture, if we have every team operating like a startup, we can all learn, grow, and innovate while having the space to be proactive and creative. We encourage our team members to collaborate, focus on results, act quickly, understand our business, and adopt a growth mindset.

What do we have to offer you?

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
• Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!