Lead Engagement Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

The Senior Engagement Manager has a solid understanding of the customer context, processes and requirements and uses that to guide the customer toward building prioritized features and user stories. As a Senior Engagement Manager, you will be responsible for leading and overseeing the successful delivery of client engagements and projects. You will serve as the main point of contact for clients, ensuring their satisfaction, driving business growth, and managing one or more delivery teams, each one composed by a Tech Lead and 2 Developers, and Experts (if applicable). Your role will involve building strong client relationships, defining project objectives, and optimizing project delivery processes to achieve exceptional results. Main Responsibilities: ● Lead one or more delivery teams, each one composed by a Tech Lead and 2 Developers, and Experts (if applicable), providing guidance, mentorship, and support to drive high performance and professional growth. ● Serve as the primary point of contact for key clients, building strong relationships, understanding their business needs, and ensuring their satisfaction. ● Collaborate with sales and business development teams to identify new business opportunities, develop proposals, and define project scopes and objectives. ● Define project plans, timelines, and budgets, ensuring alignment with client expectations and business goals. ● Allocate resources effectively, including project team members and external vendors, to optimize project delivery and meet client requirements. ● Monitor project progress, track milestones, and manage project risks and issues, taking proactive measures to mitigate potential challenges. ● Conduct regular project status meetings with clients, providing updates on project progress, addressing concerns, and managing expectations. ● Develop and maintain a comprehensive understanding of the client's industry, business processes, and objectives to provide strategic guidance and add value. ● Collaborate with cross-functional teams, including technical experts, consultants, and product managers, to ensure successful project execution and delivery. ● Monitor project financials, including revenue, costs, and profitability, and take necessary actions to ensure project profitability targets are met. ● Drive continuous improvement of engagement management processes, methodologies, and tools, incorporating best practices and lessons learned. ● Foster a culture of exceptional client service and customer-centricity within the engagement management team. ● Conduct performance evaluations for engagement managers, providing constructive feedback and identifying opportunities for development and growth. ● Stay updated on industry trends, market changes, and emerging technologies related to engagement management, incorporating relevant knowledge and insights into project delivery processes. Key Requirements: ● 6+ years of experience in consultative technical project management and delivery; ● Customer Orientation and Interpersonal Skills; ● Build off past successful experiences to provide the best service to clients; ● Strategic mindset with strong understanding of customer orientation principles; ● Bachelor's degree in Informatics Engineering or a related field, Business administration, Project management, or a related field. A master's degree is a plus. ● Proven experience in engagement management, project management, or a similar client-facing role. ● Strong leadership skills, with the ability to inspire and motivate teams to achieve project objectives and deliver exceptional client experiences. ● Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships and effectively communicate with internal and external stakeholders. ● Solid understanding of project management methodologies, processes, and tools. ● Demonstrated ability to manage multiple client engagements concurrently and prioritize competing demands. ● Strong analytical and problem-solving skills, with the ability to navigate complex project challenges and make data-driven decisions. ● Proven track record in successfully delivering client engagements on time, within budget, and to the client's satisfaction.● Familiarity with industry-specific regulations, compliance requirements, and quality standards. ● Proficiency in project management software and collaboration tools. ● Strong financial acumen, with the ability to monitor project profitability and manage project budgets effectively. ● Ability to thrive in a fast-paced, dynamic environment with changing priorities and deadlines. ● Excellent negotiation and conflict resolution skills, with the ability to manage client expectations and handle challenging situations. ● Professional certifications in project management (e.g., PMP) and Product Ownership (e.g. CSPO) are advantageous.

The Longer Story:

OutSystems is a global leader transforming how companies innovate through software, empowering IT leaders with a better way to build the software that matters most.We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 800,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in excellent work towards our vision. Our culture is focused on building agility at scale, which allows us to operate with a high drive in a competitive market. At OutSystems, we operate like a startup at scale, where teams act as coordinated "startups" - a true Federation of Teams Culture. Our attributes define the core behaviors that fuel our innovation and foster agility at scale. We encourage our team members to collaborate, focus on results, act quickly, understand our business and reinvent themselves.

What do we have to offer you?

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.
• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.
• Work colleagues that are as smart, hardworking and driven as you – and a team that is global.
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!