[Part-Time] Customer Support Specialist (Catappult)

🚀 Who we are

Aptoide is the fastest growing Android App Store and distribution platform in the world, with over 200 million users and 1 million apps. With offices in Portugal and China, we work with end-users, Developers, OEMs and Telecoms.

Our mission is to bring back the freedom of choice to the apps world, shaping the future of app economy by creating unmatched value for developers and users globally. The way you play? the way you get your apps? We’re making everything easier and better for you!

We are also aware that our success is dependent on our Aptoider's success! That’s why we are proud to be a tech company who enjoys to set people as a core priority. Our Aptoider's Talents and Skills are the algorithm of our whole success. This is where you can come in!

Our Superpowers:

• Innovation - meaning, we build our own way to the future.
• Ambition - we always go beyond.
• Integrity - we are transparent and trustworthy.
• Results-driven - we are strong on delivering.
• Collaboration - the superpower is ‘We’, not ‘I’.

These are our values! These are Aptoide’s superpowers! This IS Aptoide!

🎯 What are you going to do?

• Deliver outstanding customer support via messaging platforms to ensure client satisfaction.
• Address customer inquiries and manage communications proficiently.
• Monitor, respond to, and manage support queries and feedback promptly, collaborating with internal teams for issue resolution when needed.
• Analyze customer data to enhance overall experience and performance.
• Identify and recommend improvements for automated and self-service support tools to enhance customer autonomy.
• Create, maintain, and update comprehensive support documentation, including guides, FAQs, and internal knowledge bases.

⭐ What are we looking for?

• 1-2 years of experience in customer support or quality assurance (preferred).
• Excellent written and verbal communication skills, with keen attention to detail and high proficiency in English.
• Strong empathy for customer challenges, with the patience to manage and resolve concerns effectively.
• Energetic, open-minded, proactive, and quick to learn.
• Ability to quickly adapt to new strategies, technologies, and processes.

💎 What will you get?

• Have the chance to work in a company that reaches millions of users worldwide
• Working with a multicultural and talented team
• Work 1 day at the Office [Team Day] and 4 days remote
• Flexible schedule between 8 am and 8 pm
• Investment in your Career Growth & Development
• Great Health & Well-Being Benefits
• Free snacks and breakfast at the office
• Regular Engagement Activities and Workshops
• Incredible Annual Retreat.