Product Manager - Account & Customer Insights

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities

• Define and communicate the product vision and strategy for the Account & Customer Insights subdomain.
• Collaborate with engineering, design, and other cross-functional teams to develop and optimize features related to customer account management, including profile information, order history, etc.
• Implement Qualtrics surveys (CES, NPS, etc.) to gather and analyze customer feedback.
• Use survey insights to drive continuous improvement of account features and overall customer experience.
• Ensure the subdomain provides a seamless and intuitive user experience for managing accounts and providing feedback.
• Work with UX/UI designers to create engaging and user-friendly interfaces.
• Translate UX research findings into actionable product features and improvements.
• Develop and maintain a product roadmap that aligns with business objectives and customer needs.
• Define and monitor key performance indicators (KPIs) for the subdomain.
• Evaluate performance data to generate insights and pinpoint areas for improvement.
• Keep up-to-date with industry trends and competitor activities to maintain a competitive edge.

Requirements

• 2-3 years of product management or related experience.
• Demonstrated success in developing and managing customer-focused features that drive engagement and retention.
• Experience presenting to stakeholders and making data-driven decision
• Excellent communication skills, conveying ideas to technical and non-technical stakeholders.
• Ability to translate UX research into actionable product features.
• Experience in creating and maintaining product roadmaps.

What do we offer?

• Annual vacation of 22 working days and one additional day off on your birthday.
• Meal Allowance of 8 EUR per working day.
• Private health insurance.
• Mental Wellbeing Program – free psychological counseling for you and your family members via 24/7 hotline and online sessions.
• AUTODOC Corporate Discount (1,080 Euros per annum) for ordering parts at special discounted rates.
• Retail discounts of up to 75% on travel, technology, fashion, and more.
• There are opportunities for advancement, further training (over 650 courses on soft and hard skills on our e-learning platform), and coaching.
• Free English and German language classes.
• Flexible working hours and hybrid work options.

Join us today and let’s create a success story together!