Salesforce Administrator (m / f / d)

hybrid in our Lisbon officeUsercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

As a Salesforce Administrator, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes.

• Platform Management: Maintain the Salesforce platform, ensuring system reliability, availability, and performance as well as manage Salesforce users, profiles, roles, permissions, and sharing rules.
• Configuration and Customization: Configure Salesforce using standard features such as process builder, validation rules, etc. and customize dashboards, reports, and analytics to meet user requirements.
• Data Management: Perform data imports, exports, updates, deduplication, and cleanup to ensure data integrity as well as implement data security measures and compliance with data protection regulations.
• Support and Training: Provide technical support to end-users, troubleshoot issues, and implement solutions and develop and deliver training materials and sessions to enhance user adoption and proficiency.
• Process Improvement: Collaborate with stakeholders to identify business requirements and translate them into Salesforce solutions and continuously evaluate and improve business processes within Salesforce to enhance efficiency and effectiveness.
• Integration and Development: Coordinate with IT and development teams to integrate Salesforce with other systems and third-party applications as well as manage and maintain integrations, ensuring seamless data flow and functionality.
• Release Management: Plan and manage Salesforce releases, including testing and deployment of new features and updates.

• 3+ years of experience as a Salesforce Administrator or in a similar role.
• Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
• Proficiency in Salesforce configuration, customization, and administration.
• Experience with data management, including data import/export, data quality, and data security.
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• A minimum of ADM201 Salesforce certification. Additional certifications such as Salesforce Certified Advanced Administrator (ADM211) are highly preferred.

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Nice to Have:

• Knowledge of Apex, Visualforce, Lightning components, and other Salesforce development tools.
• Experience with agile methodologies and tools such as Jira or Rally.
• Experience with common system integration methods and technologies such as Web services, SOAP, JSON, REST, APIs, XML, SSO, SQL, and SOQL.
• Familiarity with Pardot.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being