SalesOps Support Analyst

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

As a Sales Operations Analyst at Iterable, you will play a pivotal role in analyzing and optimizing our revenue processes, including those related to New Business revenue, SDR and partnerships operations, and ensuring data-driven decision-making. This role requires strong proficiency in SQL and data visualization tools such as Power BI, Sigma, or Tableau. The ideal candidate will have a passion for data analysis, a keen eye for detail, and the ability to translate data insights into actionable recommendations. If you are looking for a dynamic and challenging role with ample room for growth, we encourage you to apply.

Key Responsibilities

• Salesforce Administration & Optimization: Manage and maintain Salesforce CRM, including user management, workflow automation, reporting, dashboards, and data integrity.
• Process Optimization: Identify bottlenecks in sales and revenue processes, recommend improvements, and implement automation to increase efficiency.
• Reporting & Analytics: Build reports and dashboards to track key revenue and sales performance metrics, providing actionable insights to stakeholders.
• Data Management: Ensure CRM data accuracy and hygiene, including deduplication, enrichment, and compliance with internal data policies.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, Finance, and Customer Success teams to align processes and ensure a seamless revenue flow.
• Forecasting & Pipeline Management: Support sales leadership with pipeline analysis, forecasting, and territory planning to drive revenue predictability.
• Tool Management & Integrations: Assist in the evaluation, implementation, and integration of new tools and technologies to enhance revenue operations.

Qualifications & Experience

• 2+ years of experience in Revenue Operations, Sales Operations, or Business Operations within a SaaS or B2B environment.
• Strong Salesforce experience (Sales Cloud, CPQ, reporting, and automation); Salesforce Administrator certification is a plus.
• Proficiency in data analysis and reporting tools (Excel, Google Sheets, Tableau, Looker, or similar BI tools).
• Experience with revenue tech stack tools such as Gong, Outreach, ZoomInfo, LeanData, Clari, and Marketo is a plus.
• Ability to translate business needs into technical solutions, with a strong focus on scalability and automation.
• Detail-oriented with excellent problem-solving skills and a proactive mindset.
• Strong communication skills and ability to collaborate effectively across teams.

Why Join Us?

• Impact: Play a key role in optimizing revenue processes for a high-growth company.
• Growth: Opportunity to develop and expand your expertise in revenue operations, analytics, and process automation.
• Culture: Be part of a collaborative, fast-paced, and innovative work environment.
• Global Team: Work with talented professionals across different regions while being based in Lisbon.

Perks & Benefits: 

• Competitive salaries & meaningful equity
• Private Medical Insurance
• Life/Risk Assurance
• Meal Allowance: 8.55€ per day
• Balance Days (additional paid holidays)
• Paid Annual Leave (22 days)
• Paid Sabbatical (after 4 years tenure)
• Initial laptop workstation setup
• Teleworking Allowance

If you are passionate about Sales and revenue operations, data-driven decision-making, and Salesforce optimization, we’d love to hear from you!

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.