FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
LISBON
Our Lisbon office is located in Portugal's cosmopolitan capital. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!
THE ROLE
The Consumer Payments team's mission is to ensure our customers have a seamless and efficient experience checking out at Farfetch. We focus on offering localized payment methods and currencies, delivering flexible payment experiences, and collaborating with top-tier payment providers across markets. As part of the wider Farfetch FinTech organization, this role offers the opportunity to work alongside some of the largest players in the payments industry, including Crypto providers and digital wallets, in a dynamic and innovative environment.
Reporting to the Payments Operations Lead, your primary responsibility will be to identify and implement solutions tailored to the payment needs of our consumers and partners. This role demands a combination of strategic thinking, practical problem-solving, and a commercial mindset to enhance and expand our expertise in payment solutions.
WHAT YOU’LL DO
Drive payment performance by managing metrics such as acceptance rate, conversion rate, cost, and compliance.Manage Payment provider's service to ensure optimal performance, resolve operational issues, and maintain key metrics like acceptance rates and conversion rates. Monitor service levels and ensure adherence to agreed KPIs and SLA.Collaborate with cross-functional teams (Product, Engineering, Finance, IT Security, Legal, Fraud, and Customer Service) to optimize payment experiences, operations, and cash management processes.Be on top of Payments regulatory compliance topics ensuring that all payment processes comply with international and local regulations (e.g., PSD2, PCI-DSS, EMVCO). Develop and scale commercial strategies with 20+ payment service providers, contributing to negotiations and strategic partnerships, navigating market changes, particularly in the card scheme (Visa, Mastercard, and American Express), and cost structures.Act as a key influencer within the business, ensuring alignment of cross-departmental inputs, strategy visibility, and impactful decision-making.Support and resolve operational issues and ensure SLA/KPI adherence. WHO YOU ARE
You have 4+ years of relevant experience in e-commerce operations, project management, business analysis, consultancy, or a related discipline.Excellent understanding of payment industry technologies and merchant needs. Good knowledge base about the Payments Ecosystem and regulatory landscapes across different markets and adapt workflows accordingly.Strong communication, presentation, and personal skills; can explain technical topics in simple terms.Someone with solid analytical skills, with experience in utilizing data-driven insights to drive decision-making A natural organizer, able to break complex challenges into easy-to-manage parts while focusing on all the details.You're a collaborator, comfortable working with different people to achieve the projects at hand.Fun to work with!Fluency in English. REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits program EQUAL OPPORTUNITIES STATEMENT
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
