What You’ll Do
Own the development of the Franchise Operations Manual, ensuring it is:Comprehensive and aligned with brand standards
A practical resource for franchisees
Manage the end-to-end franchise transition process, coordinating across:Internal teams (legal, finance, marketing, operations)
External consultants
Lead the franchisee onboarding process, ensuring alignment with Emma’s operational standards.Ensure consultants’ recommendations are implemented efficiently while staying aligned with project goals.Facilitate cross-functional collaboration to execute franchise-related projects seamlessly.Monitor and report on project progress, profitability, and risks to key stakeholders and senior management.Take an agile, customer-focused approach to ensure franchisees are set up for success.Manage project timelines and costs, ensuring deadlines and budgets are met.Mentor and support team members involved in the franchise transition process. Who we're looking for:
Background in Business Administration, Project Management, or a related field.Experience in project management, franchise operations, or retail projects.Strong ability to align multiple stakeholders and manage competing priorities.Proactive problem-solver with excellent organizational and analytical skills.Ability to thrive in fast-paced, dynamic environments while juggling multiple tasks.Fluent in English, comfortable working with international teams and stakeholders.Experience developing operational manuals or process documentation is a plus.Experience working with consultants or in franchise development is a plus. What We Offer
Ownership & Impact – Full responsibility from day one in a high-impact role.Growth & Development – Work on exciting, challenging projects that drive your career forward.Collaborative Culture – Be part of a dedicated, international team that values success.Employee Perks – Discounts on Emma products for you, your friends, and your family.Dynamic Work Environment – A fast-moving, entrepreneurial workplace that thrives on innovation and ambition.
