Technical Implementation Manager

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Technical Implementation Manager to join our innovative team as our new #bloqstar. In this role, you’ll play a crucial role in ensuring smooth implementation and delivery of our solutions while serving as a technical expert for customer success initiatives.

What will be your responsibilities

• Act as the primary technical point of contact for customers, bridging the gap between client needs and engineering teams;
• Manage the implementation of Bloq.it’s solutions for new and existing customers, ensuring seamless delivery and customer satisfaction;
• Provide technical expertise and guidance on the solution’s architecture, APIs, and overall functionality;
• Develop and improve processes to streamline delivery, ensuring scalability and efficiency;
• Support customers post-sales by troubleshooting issues and advising on best practices;
• Collaborate with the engineering team to address client inquiries and improve customer satisfaction;
• Design and present business cases or technical challenges to assess and refine customer-specific processes.

What are the requirements to join us in this position

• 5+ years of experience in a technical role, such as Solutions Engineer, Implementation Manager, Delivery Manager, or a related field;
• Strong technical expertise, with a proven ability to understand and explain complex systems, including APIs and integrations;
• Proven ability to work in customer-facing roles, with excellent communication and problem-solving skills;
• Demonstrated expertise in creating and improving processes from scratch;
• Capability to work collaboratively with cross-functional teams;
• Strong problem-solving skills and proficiency in managing multiple priorities in a fast-paced environment;
• Exceptional communication and interpersonal skills;
• Fluency in English.
  
  

Extra valued skills

• Experience in the smart locker or logistics industry;
• Fluency in other European languages like French, Italian or German;
• Proficiency with technical tools such API documentation platforms.

What will you get if you join us in this position

• The opportunity to join our Customer Success team and play a pivotal role in delivering innovative solutions that redefine Bloq.it’s revolution in the smart locker industry;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
• Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;
• Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
• Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture;
• Make a tangible impact by contributing to the continued growth and success of Bloq.it , actively supporting our mission to provide affordable and sustainable solutions.
  

If you’re a passionate Technical Implementation Manager ready to shape the future of smart locker solutions, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!