Account Manager Specialities (They/He/She)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As an Account Manager in QCommerce Specialties, you will play a key role in the Glovo Account management team. You will be directly responsible for impacting all the specialties partners to make them grow, sell assets and improve user UX.

THE JOURNEY

• Draw and execute plans, making partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling).
• Evaluate, follow up and build reports of portfolio and KPIs periodically. Take actions to reach goals and company/team objectives. 
• Strong business acumen and know how to negotiate big marketing campaigns with partners. 
• Problem solving attitude with fast thinking decision making. 
• Foster enduring partnerships with Top Partners, enhancing their business metrics, promotional activities, interaction, and Partner retention over time.
• Developed communication and commercial skills. 
• Get feedback from our stores and translate it into process improvements
• Maintain good relationship between Glovo and our partners
• Contact key partners on a daily basis to help them improve their presence on the App
• In-person meetings with key accounts stakeholders is needed: at times travel required (mainly Portugal) 
• Work closely with all the departments within Glovo Portugal organization and occasionally globally on temporary projects

Project management: 

• Data-driven mentality: take decisions based on data and make project judgments when necessary. 
• Improve operational efficiency of partners by making sure Glovo always delivers the best service to customers.
• Knowledge on how to manage + 5k budgets, identifying main priorities/opportunities, while being aligned with the company objectives.

WHAT YOU WILL BRING TO THE RIDE

• Degree/master in business, marketing or sales is not mandatory, although knowledge in this area is required. 
• Preferably with experience in FMCG, food-hospitality/food-tech or on-demand delivery industry.
• Experience in a similar role for more than 1 year.
• Proficiency in Portuguese and English is mandatory - If you don’t speak or write both languages, you will not be considered and your application will be automatically declined. 
• Proficient in Excel or similar tools
• Skills in Looker and Salesforce is a plus

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Coverflex discounts on gyms, wellbeing, technology, pharmacy, courses, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ 28 days of time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and nursery monetary support for the first 6 months.
• 🧠 Online therapy and well-being benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!