Customer Adoption Specialist

Customer Adoption Specialist

(f/m/d)

Your contribute to a #zerodowntimefuture

As a Customer Adoption Specialist, your mission will be to help clients successfully adopt predictive maintenance into their day to day operations, using for that the solutions provided by Stratio.

About Stratio - AI enabling a road to zero downtime

With advanced artificial intelligence to avoid vehicle breakdowns, Stratio enables transport operators to serve more people, better. Making transportation more efficient, sustainable, and accessible to everyone.

Stratio acts as an early warning system for Public Transport Operators.

Our system relies on five pillars:

● Predictive Modeling – the use of advanced AI algorithms to predict potential adverse events based on historical data and current trends

● Data – an end-to-end solution that relies on proprietary hardware to collect comprehensive and quality vehicle data for AI training and inference

● Continuous Learning – the system is designed to continuously update and refine predictions and ensure model quality and accuracy over time

● Explainability – high stakes environment requires transparency, and stakeholders must be able to understand how predictions are made and what factors contribute to them

● Actionability – the primary goal of the early warning system is not just to predict but to provide actionable insights and identify high-risk cases for effective resource allocation.

Your mission

Your mission will be to help clients successfully adopt predictive maintenance into their day to day operations, using for that the solutions provided by Stratio.

You will act as a partner and a consultant to clients, understanding their organizations and supporting them using the solutions provided by Stratio to adopt predictive maintenance into their day to day operations, and to take maximum advantage from it.

This is a new role at Stratio - As you ramp up, you will be assigned client accounts to work with. You will manage projects with clients in different stages of their lifecycle. Some are just starting their projects with us, and some will be long standing clients. In-depth understanding of each client organization and business will be expected from you.

You will be part of the Customer Enablement team which mission is to help clients successfully adopt predictive maintenance into their day to day operations.

As Customer Adoption Specialist you will

• Know your customer: For each account you are responsible for, to engage at an in-depth level across our clients’ businesses and know:
  • Our contracts and contract dates
  • The main stakeholders and their organization
  • New contracts the customer is bidding for
  • The client fleet
  • Client processes and organization for repair & maintenance of the fleet

• Onboard and ramp up your customer:
  • After the project is deployed, successfully onboard the customer and drive adoption, following the Stratio handbook for implementing predictive maintenance.

• Own your account: you’ll be responsible for making sure the client successfully implements predictive maintenance, helping the client maximize the value taken from using the solutions provided by Stratio.
  • In this process you will contribute to the continuous improvement of Stratio’s implementation handbooks.

• Flag account risks, opportunities, monitor contract renewal dates with each account.
• Accurately identify customer sentiment.
• Internally make clear the experience our clients have, not just with our product, but the experience implementing predictive maintenance (our company mission).

For clarification, your mission will not be doing:

• Upsell or cross sell.
• Sign paperwork with clients or similar commercial tasks.

This is what we believe is needed for this role

Background:

• 2+ years experience in customer-facing project management / delivery.
  
• Experience in consulting in the context of implementation/transformation/change management projects. Ideally change management within clients organizations.

Skillset and mindset:

• Have a combination of both operational (hands-on) and tactical mindset.

• Great level of autonomy and ability to work under pressure, navigating the complexities of managing various customers in multiple stages of their lifecycle, and with different levels of satisfaction towards the service we are providing them.
  
• Ability to interact at all levels of the clients’ organization, from senior management to technical level.
  
• Ability to build relationships and create rapport.
  
• Strong proactivity mindset. Persistent, hungry, self-driven and self-directed mentality.
  
• Organized and methodical with a high level of attention to details

Context of Work:

• Be internally the go-to person about the accounts you will be working with.
  
• Availability to travel abroad (expect to travel every month).
  
• Strong computer skills.
  
• Comfortable working in a complex and fast paced organization.
  
• Located in Portugal.
  
• Fluency in English (Must be able to work with English speaking customers).
  

Bonus Points

• Automotive interest / background.
• Fluency in Portuguese.
  
• Experience working within an industry similar to ours.
  
  

Applications should be submitted in English.

What we offer

• Health Insurance;
• Fringe Benefits Policy;
• Flexible Work Hours - adjust your schedule to your needs;
• Hardware and software for a remote setup;
• Quarterly Events to discuss Strategy;
  
• Autonomy and Ownership Culture;
• Continuous feedback culture;
• Innovation Mindset;
• Career Acceleration.

Location

Remote in Portugal, Onsite in Coimbra, or Hybrid. #LI-Remote

Whatever the setup you choose, we expect you to be available to meet us at our Coimbra office when necessary (expect an average of once a week).

What you can expect from the recruitment

• Screening call with HR

• 1st Interview (1h)
  HR and Hiring Manager
  We want to get to know you better and navigate through your experience, skills and motivation.
  
• Work Simulation Exercise
  Hiring Manager and Job Role Stakeholders
  Deep dive into your skills and assessment of your technical knowledge.
  

• Cultural Fit Interview (1h)
  HR Manager and one of our Founders
  Validate the cultural fit between you and Stratio and make sure you’re the person we’re looking for to help us build a #zerodowntimefuture.
  

• Hiring Proposal

References may be required at any stage of the recruitment process.

About Stratio

Stratio is the World’s Leading Real-time Predictive Fleet Maintenance Platform. The company's proprietary technology combines large-scale processing with the latest machine learning techniques to prevent hundreds of thousands of breakdowns from happening every day, thus saving millions of people from the hassle of public transportation delays, postponed deliveries, or late arrival of essential goods.

Stratio’s platform enables zero downtime for 5 of the 10 largest transportation companies in the world and, in 2021, raised an investment of $12 million to boost leadership in predictive fleet maintenance. Fleet operators in Europe, North America, Asia-pacific, and Latin America trust Stratio’s technology to fully leverage the data under the hood to safeguard operations, and keep customers happy. Stratio’s technology has enabled transportation for 1.3 billion people so far.

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.

You can find our Culture Manifesto and more team information here.

Take the road with us!