Customer Operations Specialist - PT

About Us

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".

We’re proud to be backed by leading European VC funds, having raised over €20 million.

About You

You’re a natural problem solver with a passion for delivering exceptional customer support. Here’s what we’re looking for:

• You have a keen eye for detail
  
• You speak English and Portuguese fluently (Spanish would be a plus)
• Excellent communication skills and a warm, customer-focused attitude.
• The ability to work independently and adapt quickly to remote work.
• A drive to be part of something bigger than yourself

The Role

On a typical day, you will...

• Provide operational support to the Customer Operations team
• Establish and maintain quality standards
• Identify inefficiencies and implement process improvements.
• Help customers use specific features and resolve their issues.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to share customer feedback and insights.
• Identify best practices to establish consistency and efficiency at scale.

Salary Range

For this position, we have a total gross package of 15.000€ to 18.000€ (plus meal allowance, health insurance and other benefits).

The stages for this hiring process are:

1. CV Screening
2. Interview I
3. Interview II

Equal opportunity employer:

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.