Customer Service Representative Swedish-speaking (m/f/d)

Company Description

Since the company was founded in 2008, AUTODOC has established itself as Europe’s leading online auto parts retailer. With a strong customer focus and a needs-based assortment, currently with around 2.5 million products from 870 manufacturers for 166 car brands, our goal is to stay on course for success, constantly improving ourselves and further expanding our market position. Join us and become part of our success story!

We are looking for a Swedish-speaking Customer Service Representative (m/f/d) to start as soon as possible.

Job Description

Responsibilities:

• Answer incoming calls and respond to customers’ emails.
• Identify and escalate issues to supervisors.
• Research the required information using available resources.
• Process orders, forms and applications.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.

Qualifications

• You are native Swedish speaker and English B1
• You enjoy interacting with people
• You are a team player and your team can rely on you
• You have strong communication skills, both spoken and written
• You aspire to leave every customer satisfied
• Specialist in processing police requests

What do we offer?

• Office Lisbon or Porto
• Competitive salary based on your professional experience
• Stable employment in the fast growing international company
• Wide benefit system
• Dynamic work environment
• Ability to influence business and its results
• Professional growth — you will attend free external and internal courses
• Paid business trips and payment for participation in conferences
• Paid corporate language classes (English, German, Polish)

Active Listening (Beginner), Adjusting to Change (Beginner), Collaboration (Intermediate), Customer Centricity (Intermediate), Customer Knowledge (Beginner), Customer Service Support (Beginner), Effective Communication (Proficient), Empowerment (Intermediate), Evaluating Problems (Proficient), Inclusion (Intermediate), Investigating Issues (Beginner)

What should you bring with you?

Bachelor degree

Join us today and let’s create a success story together!