Director, Customer Onboarding

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Job Overview:

As the Director of Customer Onboarding at Deel you will be responsible for overseeing and managing the payroll implementations for customers across the globe. You will lead a team of Customer Onboarding Managers, working closely with both internal teams and clients to ensure seamless, efficient, and compliant payroll implementations for multinational organizations.

In this role, you will be responsible for ensuring the successful integration and configuration of payroll solutions, ensuring that client payrolls are processed accurately, timely, and in compliance with local, national, and international regulations. Your deep knowledge of global payroll processes, system implementation, and client service will be crucial to the success of client partnerships.

Key Responsibilities:

• Global Payroll Implementation Leadership: Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors. Manage a book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality.
• Client Engagement and Communication: Act as executive contact for clients during the payroll implementation phase. Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions.
• Project Management: Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support. Ensure projects are delivered on time, within scope, and on budget.
• Team Leadership: Manage a team of Customer Onboarding Managers. Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards.
• Continuous Improvement: Identify areas for improvement in payroll processes, workflows, and system functionality. Drive process optimization to improve accuracy, speed, and efficiency in the implementation process.
• Reporting and Analytics: Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues. Develop and present post-implementation reports to ensure transparency and continuous improvement.

Qualifications:

• Experience:
  • 7+ years of experience in global payroll, with at least 5 years in a leadership or managerial role overseeing payroll system implementations, preferably in a payroll outsourcing or managed services environment.
  • Proven experience in successfully managing complex payroll implementations for multinational clients across multiple countries.
  • Expertise in working with payroll technology platforms
  • Strong understanding of global payroll regulations, tax laws, and compliance standards across various regions (North America, EMEA, APAC, LATAM).
  • Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field (Master’s degree or relevant certifications, such as CPP, are a plus).
• Skills:
  • Strong project management and organizational skills, with the ability to handle multiple concurrent projects and meet tight deadlines.
  • Excellent leadership and team management skills, with a proven track record of motivating and developing a high-performing team.
  • Exceptional client-facing communication skills with the ability to understand and address client needs while delivering complex payroll solutions.
  • Advanced problem-solving skills, with the ability to identify and resolve issues quickly and efficiently.
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (e.g., MS Project, JIRA).

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

DISCLOSURE

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

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You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.