Greek speaking Representative Contact Center

Company Description

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.

We are looking for a Representative Contact Center who speaks Greek.
In this role, you will provide exceptional customer support to clients, offering assistance and solutions.

Job Description

What’s a normal working day like? You will:

• Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
• Guide our customers to make the right order decisions and clarify the status on orders
• NOT do outbound. We only work with inbound services.
• We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Who are you?

• Your Greek is a native and your English С1
• You enjoy being a skilful communicator with people and teams - both spoken and written
• You are a trusted team player and want customers to be satisfied.
• Someone with experience in customer service and/or sales is a plus.
• You live in Portugal and look to stay long-term.

What do we offer?

• Competitive salaries based on your professional experience
• Annual vacation of 22 working days and 1 additional day off on your birthday
• Meals Allowance
• Healthcare Insurance
• Mental Wellbeing Program
• AUTODOC Corporate Discount
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Referral Program with attractive incentives
• Flexible working hours and hybrid work
• Fast growing international company with stable employment

Join us today and let’s create a success story together!