Senior Customer Success

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Senior Customer Success to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in defining and executing the customer success strategy, ensuring that our customers achieve the maximum value from our smart locker solutions, and driving long-term customer satisfaction and loyalty.

What will be your responsibilities

• Manage customer accounts and projects, ensuring clear communication, and alignment of goals and expectations;
• Act as the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service;
• Continuously seek feedback from customers to identify areas for improvement and innovation;

• Provide regular updates and reports to internal stakeholders on project status, customer feedback, and key metrics;
• Proactively identify opportunities to enhance customer satisfaction and drive customer success;
• Oversee project timelines, ensuring milestones are met, and projects are delivered on time and within budget;
• Collaborate with cross-functional teams including product, production, and support to ensure customer needs are met effectively and efficiently;
• Liaise with software and hardware engineering teams to understand technical requirements and align on product enhancements or modifications.

What are the requirements to join us in this position

• 5+ years of experience in a tech industry customer-facing role, including leadership of a customer related team;
• Proficiency in project management methodologies and tools, with an established expertise to manage complex projects effectively;
• Background in coordinating with software/hardware engineering teams directly;
• Proven track record of developing and executing successful customer success strategies that drive growth and retention;
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams;
• Technical knowledge sufficient to understand and advocate for our smart locker solutions;
• Fluency in English, both verbal and written.

Extra valued skills

• Knowledge of the last-mile delivery industry or logistics;
• Fluency in German, French or another European language.

What will you get if you join us in this position

• The opportunity to join our team and play a pivotal role in shaping the future of customer success at Bloq.it, driving customer loyalty and growth in the smart locker industry and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
• Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;
• Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
• Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture;
• Make a tangible impact by contributing to the continued growth and success of Bloq.it , actively supporting our mission to provide affordable and sustainable solutions.
  

If you're a passionate Senior Customer Success ready to shape the future of smart locker solutions, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!