Senior Software Engineer - Full Stack - Monetization Team

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Senior Full Stack Software Engineer to join our diverse, customer-centric technology company! We’re looking for an engineer who is passionate about backend development AND can help develop front-end projects when needed 

As a Software Engineer at PagerDuty, you’ll be part of a team that’s intensely focused on our customers and the engineering community. 

We solve BIG problems for BIG customers! We design, build, and run robust systems that extend and enhance our amazing products. Of course, we use our own products ourselves! 

The Monetization and Entitlements Engineering team is critical to the success of PagerDuty as a growing, global business, and we are looking for engineers who enjoy playing a role in the delivery of key initiatives from across the entire organization.

As a member of this team you will play an influential role as a senior developer, both by building and maintaining software and by communicating with internal, and especially non-technical, stakeholders to keep business moving forward.

Established in late 2021, Lisbon, Portugal is PagerDuty’s second location in Europe, after London, UK, and with activity further bolstered by a sales team across the continent. Dutonians in Portugal are valued members of our global team, with equal access to competitive pay and benefits, learning and development programs, structured career architecture and opportunities for advancement, company culture events, and the enriching experience of collaborating with colleagues all around the world.  

Based on the success of the region, we are excited to have expanded our presence in Europe with our Portugal location, along with now offering our customers a European hosting option for data assets, including customer-generated data. 

We are thrilled to be a part of Portugal’s flourishing technology network and provide career-making moments at PagerDuty. 

Key Responsibilities:

• From day one, you’ll be designing, coding, testing and shipping microservices and user interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers. You are comfortable working across both backend and frontend systems.
• Since we own and operate what we build, you’ll collaborate closely with engineers across teams.
• You will be working on systems that manage millions of dollars of PagerDuty revenue, building new features to improve our checkout, licensing, and billing systems. 
• With 14,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
• You will be participating in your team’s on-call rotation, triaging and addressing production issues as they arise.

Basic Qualifications:

• 10+ years of development experience overall. 
• Strong communication skills with proven ability to work cross functionally with technical and non technical stakeholder groups.
• Our tech stack for this team includes Ruby on Rails, Phoenix/Elixir, and React, but if you are proficient with another tech stack and willing to learn/flex to our stack, please apply!
• Development experience working on customer-facing, web-based systems.

Preferred Qualifications:

• Experience designing, building, and operating large systems with scalability, availability, and performance requirements.
• Experience working in an agile environment with iterative development and fast feedback.
• Experience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments. 
• Experience working in a global distributed  environment.

This role is expected to come into our Lisbon office 1 day/month so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

- Competitive salary

- Comprehensive benefits package from day one

- Flexible work arrangements

- Company equity*

- ESPP (Employee Stock Purchase Program)*

- Retirement or pension plan*

- Generous paid vacation time

- Paid holidays and sick leave

- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

- Paid volunteer time off: 20 hours per year

- Company-wide hack weeks

- Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.