Senior Technical Writer (m / f / d)

Lisbon, hybridUsercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are seeking a skilled and detail-oriented Technical Writer to join our team at Usercentrics. This role is critical to ensuring that our customers, both business and technical audiences, can effectively understand and utilize our products, including APIs and related technologies. The ideal candidate has a strong grasp of technical concepts and excels at communicating them in a clear, concise, and engaging manner.

• Develop and maintain comprehensive customer-facing product documentation, including user guides, API documentation, FAQs, and troubleshooting guides.
• Collaborate closely with product managers, engineers, and UX designers to understand product functionality and gather the necessary technical information.
• Translate complex technical concepts into easy-to-understand content tailored to both technical and non-technical audiences.
• Ensure documentation accuracy, consistency, and adherence to brand voice and style guidelines.
• Work with customer support and marketing teams to identify and address documentation gaps based on customer feedback.
• Stay updated on product changes, updates, and new features to ensure documentation is always current and relevant.
• Proactively suggest improvements to existing documentation workflows, tools, and processes.
• Create and manage templates, standards, and best practices for technical writing within the organization.
• Use diagrams, screenshots, and examples to enhance understanding of technical content.
• Research and implement tools and technologies that improve the documentation process.

• 4+ years of proven experience as a technical writer or similar role, preferably in the SaaS or technology industry.
• Strong organisational skills and capacity to thrive in a fast-paced environment.
• Exceptional written and verbal communication skills with a focus on clarity and precision.
• Ability to grasp complex technical concepts and explain them in a way that is accessible to diverse audiences.
• Proficiency with documentation tools such as Confluence, Swagger, Markdown, or similar platforms.
• Basic familiarity with programming languages, data formats (e.g., JSON, XML), or tools commonly used by developers is a plus.
• Experience with content management systems (CMS) and knowledge base tools.
• Strong collaboration skills and the ability to work effectively with cross-functional teams.
• Experience in creating video tutorials, interactive documentation, or other multimedia content.
• Bachelor’s degree in Technical Communication, Computer Science, English, or a related field, or equivalent experience.
• A portfolio of previous technical writing samples is highly desirable.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being