Spanish-speaking Representative Contact Center

Company Description

AUTODOC was founded in 2008 in Berlin and we are now a leading E-commerce for automotive spare parts in Europe with over 1 billion € in sales. We are a fast-growing, profitable technology company with a highly diverse team of over 5 000 people from 50 countries where things are going fast forward!

The Contact Center department consists of more than 700 people working from Ukraine, Moldova, and Germany. We find a common language with clients from 27 countries of the world. To help you adapt faster, an internship is provided!

We are looking for Spanish-speaking Representatives in our Contact Center in Lisbon

Job Description

What’s a normal working day like? You will:

• Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
• Guide our customers to make the right order decisions and clarify status on orders
• NOT do outbound. We only work with inbound services.
• We have a well-built process and a well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.

Who are you?

• You are a Spanish native speaker and your English is at level B1.
• You enjoy being a skilful communicator with people and teams - both spoken and written
• You are a trusted team player and want customers to be satisfied.
• Someone with experience in customer service and/or sales is a plus.
• You live in Portugal and look to stay long-term.

What do we offer?

• Competitive salary based on your professional experience
• Stable employment in the fast-growing international company
• International career in a multicultural environment with lots of opportunities to grow— you will attend free external and internal courses
• Free company events and activities
• Free language classes (in English and German)
• Health Insurance from day one
• Meal vouchers

Join us today and let’s create a success story together!