Team Leader Technical Support (m/f/d)

hybrid in Lisbon (3 home office days per week)

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

At Technical Support, our daily mission is to help customers by providing solutions that make their experience with our products effortless. We're a diverse team with a shared commitment to problem-solving and exceptional customer service. Our solutions directly interact with our customers' websites, to enable compliant use of cookies, trackers, 3rd party integrations, and services. When issues arise, they can be complex to diagnose and require urgent attention. If you are curious by nature and motivated to dive deep into problems, passionate about technology and enjoy working with people, you might be the ideal team lead we're looking for.

• Lead a team of 5-8 technical support specialists
• Coach, guide, and enable team members to achieve success
• Support employee growth through guidance, 1:1 meetings, and monthly development sessions
• Act as an escalation point for customer issues
• Act as an internal subject matter expert for the team.
• Assist in resolving Tier II technical issues
• Be the point of contact for the rest of the organisation on technical support matters and participate in and contribute to relevant cross-department projects

• A minimum of 4 years of relevant work experience, with a background as a senior technical supporter or team lead in the web/tech/SaaS industry
• At least 1 year of management experience in a team lead role or a similar position
• Prior experience as a developer or an educational background in computer science is a plus
• Demonstrated skills in communication, collaboration, and coaching
• Extensive experience in web technologies from a development or debugging perspectives
• In-depth understanding of web technologies, including protocols, DOM, and related concepts

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being